Abu Dhabi

Important Information about the Center

Abu Dhabi customer service center is one of the services​ centers center in the Ministry of Health & Prevention and is located at the Customer Happiness Center - Ministery Diwan Abu Dhabi. The center offer a group of services for its customers, and below are the key information of the centers:

The Center address

Al Muroor Str. - Dusit Thani Hotel, 11th Floor

Working Days & Hours

Monday to Thursday From 7:30 AM - 3:30 PM

Friday From 7:30 AM - 12:00 PM

Peak Times From 11:00 am to 12:00 pm
The average Waiting Time Around 2 minutes "The time might be higher at the peak times"
The Average number of customers per a day 1 Customer

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Evaluation of Healthcare Professionals Evaluation of healthcare professionals including doctors , pharmacists, technicians and nurses in different specialties and levels.
Licensing & Registration of Pharmaceutical Products Registration of a conventional pharmaceutical products, Veterinary Product Registration and Medical Equipment Registration
Clearance, Export and Import Permissions Services related to Issuing permission to import medicines for personal use, Issuing permission to import medicines for exhibitions, narcotic drugs, medicines from the local agent, raw materials and Issuing a permission to export medicines, chemical precursors.
Sick Leaves and Medical Reports Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Medicine Suppliers Medicine Supplier Registration and Renew Medicine Supplier Registration
Licensing of Medical Advertisements Licensing of different types of medical advertisements and related licenses fees payments.
Licensing & Registration of Healthcare Facilities Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports.

3. Center Sections

The center includes the following sections:

Reception office Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters Will provide customers with the requested services
Customer Happiness office Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.

4. General Facilities available in the center

The following facilities are available in the center:

  • Paid Car Parking as per Department of Transport fees.
  • Paid Valet Car Parking.
  • Toilets.
  • Prayers rooms for men and women.
  • E- dirham and ATM Machine.
  • Special devised to assess customer happiness and satisfaction.

5. Contact the center

You may contact Abu Dhabi Customer Service Center at following:​

Contact Number 0097180011111
Center Email Address info@mohap.gov.ae

6. Center Location and Coordinates

Location Map


Coordinates: 24°27'18.1"N 54°23'39.6"E

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