Abu Dhabi

Important Information about the Center

Abu Dhabi customer service center is one of the services centers center in the Ministry of Health & Prevention and is located at the Customer Happiness Center - Ministery Diwan Abu Dhabi. The center offer a group of services for its customers, and below are the key information of the centers:

The Center address	Al Muroor Str. - Dusit Thani Hotel, 11th Floor
Working Days & Hours	Monday to Thursday From 7:30 AM - 3:30 PM Friday From 7:30 AM - 12:00 PM
Peak Times	From 11:00 am to 12:00 pm
The average Waiting Time	Around 2 minutes "The time might be higher at the peak times"
The Average number of customers per a day	1 Customer

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Evaluation of Healthcare Professionals	Evaluation of healthcare professionals including doctors , pharmacists, technicians and nurses in different specialties and levels.
Licensing & Registration of Pharmaceutical Products	Registration of a conventional pharmaceutical products, Veterinary Product Registration and Medical Equipment Registration
Clearance, Export and Import Permissions	Services related to Issuing permission to import medicines for personal use, Issuing permission to import medicines for exhibitions, narcotic drugs, medicines from the local agent, raw materials and Issuing a permission to export medicines, chemical precursors.
Sick Leaves and Medical Reports	Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Medicine Suppliers	Medicine Supplier Registration and Renew Medicine Supplier Registration
Licensing of Medical Advertisements	Licensing of different types of medical advertisements and related licenses fees payments.
Licensing & Registration of Healthcare Facilities	Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports.

3. Center Sections

The center includes the following sections:

Reception office	Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters	Will provide customers with the requested services
Customer Happiness office	Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office	Will provide you with full support ensure an excellent, happy, and easy customer journey.