Dubai

1. Important Information about the Center

The Customer Happiness Center was established in Dubai in 2011. Located at the MOHAP's main office in Dubai, it is considered MOHAP’s main customer happiness center and provides a wide range of services to the ministry’s customers. Below is some information about the center:

The Center address	Muhaisna 2, Sheikh Mohammed bin Zayed Road, near Etisalat Academy - Dubai
Working Days & Hours	Monday to Thursday From 7:30 AM - 3:30 PM Friday From 7:30 AM - 12:00 PM
Peak Times	From 11:00 am to 12:00 pm
The average Waiting Time	Around 3 minutes "The time might be higher at the peak times"
The Average number of customers per day	16 Customers

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing and Evaluation of Healthcare Professionals	Licensing and renewal of healthcare professionals including doctors, pharmacists, and technicians in different specialties and levels.
Sick Leaves and Medical Reports	Attestations of Sick Leave and medical reports.
Licensing & Registration of Healthcare Facilities	Licensing and registration of Medical Establishments, and Pharmaceutical
Continuous Medical Training and Education	Issuing Certificate of Training Pharmacist During Study Training Pharmacist. Issuing Completion Certificate of Pharmacist Training. Training Assistant Pharmacist. Issuing Completion Certificate of Assistant Pharmacist Training. Request Continuous Medical. Training and Education for health professionals.
Regulation of Anesthetic drugs and chemical precursors	Enquires and payments: Provide Monitor Prescriptions Book. Provide a register for controlled or semi-controlled drugs. Authorize a pharmaceutical company to Dispose any pharmaceutical products as medical waste.
Medical Profession Assessment	Enquires: Issuing evaluation and renewal of healthcare professionals including doctors , pharmacists, and technicians in different specialties and levels.
Control and Inspection	Control and Inspection Enquires: Inspect Medical and Pharmacological Establishments. Complain Against Inspection. Decision of Medical and Pharmacological Establishments. Complain on private medical establishment sectors
Customer Care	Customer Complaints, Suggestions, and inquiries.

3. Center Sections

The center include the following sections:

Reception	Will register customer information, organize the entry and ease service delivery.
Customer Services	Will provide customers with the requested services
Customer Happiness	Will provide the customers with full support ensure an excellent, happy, and easy customer journey.

4. General Facilities available in the center

The following facilities are available in the center:

Paid and free Car Parking as per Sharjah Municipality fees
Innovation Area (Books for different ages, Arabic & English Newspapers).
Special facilities for disabled and elder people (Chairs, Call for help services, offices, and car parking for disabled)..
Free WiFi Internet.
Coffee Shop and snacks.
Typing Center (Patients Friend Committee).
Toilets.
Specified waiting areas for men and women with comfortable chairs.
Prayers rooms for men and women and specials chairs for elders.
Mobile Charging Service.
E- dirham service .
Self-service counter.
First Aid Kit.
Wheelchair for emergenciese.
Gov. Gate.
Help bell .