Ras Al Khaimah

​1. Important Information about the Center

The customer service center at Ras Al Khaimah District has been established in 2007, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of RAK Medical District. The center offers a group of services for its customers, and below are the key information of the center:​

The Center address

Ras Al Khaimah- Itisalat Road

Al Nakheel area- opp. Hilton Hotel

RAK Medical District Building

Ground Floor

Working Days & Hours

Sunday to Thursday

From 7:00 am morning to 15:30 in the Evening

Peak Times From 11:00 am to 12:30 pm
The average Waiting Time

Depends on the service:

2 min for health cards

10 min for other services

"Vary depending on peak times"

The Average number of customers per hour 15 Customer

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Evaluation of Healthcare Professionals Evaluation of healthcare professionals including doctors , pharmacists, technicians and nurses in different specialties and levels
Sick Leaves and Medical Reports Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals.
Licensing & Registration of Healthcare Facilities Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports.
Customer Care Customer Complaints, Suggestions, and inquiries.
Health Registration Issuance of health cards, renewal, and replacement of cards

3. Center Sections

The center include the following sections:

Reception office Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters Will provide customers with the requested services
Customer Happiness office Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office Will provide you with full support ensure an excellent, happy, and easy customer journey.

4. General Facilities available in the center

The following facilities are available in the center:

  • Car Parking.
  • Public Transport available directly in front of the center.
  • Prayers rooms for men and women.
  • Toilets.
  • Hospitality services.
  • E- dirham and ATM Machine.
  • Special facilities for disabled and elder people (Chairs, Call for help services, offices, and car parking for disabled).
  • Car parking for people with special needs,
  • Separated waiting area for men and women.
  • Laptop available for customers.
  • Free WiFi Internet.

5. Contact the center

You may contact Ras Al Khaimah Customer ​Service Center at following:

Contact Number +971-80011111
Center Email Address info@mohap.gov.ae

6. Center Location and Coordinates

Location Map


Coordinates: 25°47'41.5"N 55°58'12.0"E
​​ ​​​

Did you find the content useful ?

Give us your feedback so we can improve your experience

Post your comments

Give us your feedback so we can improve your experience

Rate the content

Average Rating : From 0 users