Ras Al Khaimah

​1. Important Information about the Center

The customer service center at Ras Al Khaimah District has been established in 2007, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of RAK Medical District. The center offers a group of services for its customers, and below are the key information of the center:​

The Center address

Al Nakeel Area- Bin Daher St.

Working Days & Hours

Monday to Thursday From 7:30am - 3:30pm

Friday From 7:30am - 12:00pm

Peak TimesFrom 11:00 am to 12:30 pm
The average Waiting TimeAround 3 minutes "The time might be higher at the peak times"
The Average number of customers per a Day8 Customers

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Evaluation of Healthcare ProfessionalsEvaluation of healthcare professionals including doctors , pharmacists, technicians and nurses in different specialties and levels
Sick Leaves and Medical ReportsSick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals.
Licensing & Registration of Healthcare FacilitiesLicensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports.
Customer CareCustomer Complaints, Suggestions, and inquiries.
Health RegistrationIssuance of health cards, renewal, and replacement of cards

3. Center Sections

The center include the following sections:

Reception officeWill document customer information and will organize the entry and ease service delivery.
Customer Services officer/ countersWill provide customers with the requested services
Customer Happiness officeWill provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager OfficeWill provide you with full support ensure an excellent, happy, and easy customer journey.

4. General Facilities available in the center

The following facilities are available in the center:

  • Car Parking.
  • Public Transport available directly in front of the center.
  • Prayers rooms for men and women.
  • Toilets.
  • Hospitality services.
  • E- dirham and ATM Machine.
  • Special facilities for disabled and elder people (Chairs, Call for help services, offices, and car parking for disabled).
  • Car parking for people with special needs,
  • Separated waiting area for men and women.
  • Laptop available for customers.
  • Free WiFi Internet.

5. Contact the center

You may contact Ras Al Khaimah Customer ​Service Center at following:

Contact Number00971 80011111
Center Email Addressinfo@mohap.gov.ae

6. Center Location and Coordinates

Location Map

https://goo.gl/mO6wMm​

Coordinates: 25°47'41.5"N 55°58'12.0"E
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