Umm Al Quwain

1. Important Information about the Center

The customer service center at Umm Al Quwain District has been established in 2012, and is considered one of the services center in the Ministry of Health & Prevention and is located at the same building of UAQ Medical District. The center offer a group of services for its customers, and below are the key information of the center:

The Center address	Umm Al Quwain- king Faisal Road Opp. UAQ Hospital Al Rawdah Building Fourth Floor
Working Days & Hours	Monday to Thursday From 7:30 AM - 3:30 PM Friday From 7:30 AM - 12:00 PM
Peak Times	From 9:00 am to 12:00 pm
The average Waiting Time	Less than 3 minutes "The time might be higher at the peak times"
The Average number of customers per hour	8 Customer

2. Services Provided by the Center:

The Centre provides a range of services according to service delivery systems as follows:

Licensing and Evaluation of Healthcare Professionals	Licensing and renewal of healthcare professionals including doctors , pharmacists, and technicians in different specialties and levels.
Sick Leaves and Medical Reports	Sick Leaves Attestation, Patient Companion Leave Attestation, Medical Reports for abroad Approvals, Retirement and Medical Deficit Reports Approvals
Licensing & Registration of Healthcare Facilities	Licensing and registration of medical stores, scientific centers, and registration of companies for medicine imports and exports
Customer Care	Customer Complaints, Suggestions, and inquiries.
Health Registration	Issuance of health cards, renewal, and replacement of cards
Control & Inspections	Inspection of medical and pharmaceutical establishments, Health Advertisements Inspection, Complaints on private health facilities and their medical staff and inspection of medicines and fines payments.

3. Center Sections

The center include the following sections:

Reception office	Will document customer information and will organize the entry and ease service delivery.
Customer Services officer/ counters	Will provide customers with the requested services
Customer Happiness office	Will provide you with full support ensure an excellent, happy, and easy customer journey.
Center Manager Office	Will provide you with full support ensure an excellent, happy, and easy customer journey.