Council Objective:
Listening to the customer's challenges, ideas, and suggestions to enhance the service based on their needs to serve them best.
Opinions, Recommendations and Suggestions:
- Add the feature of choosing to pay transactions all at once, instead of paying separately for each transaction.
- Suggestion: Auto-save system
- Suggestion: Add Excel to fasten the process and it is preferable by the customers
For more information about the council, download the process summary here.