Council of Customers for Customer Relationship Management System
Published Thursday, 22 June 2023
Council Objective:
To inhance and tailor the service to meet the specific needs of customers.
Opinions, Recommendations and Suggestions:
- Connect departments electronically to facilitate user experience and link the organization to licensing.
- Provide alerts on all channels for customers.
- Integrate the queue system with the Customer Relation Management System.
- Explain all requirements in customer service cards including commercial invoices.
- Connect and integrate MOHAP and Customs Authority to eliminate challenges in completing transactions.
- Suggestion for a digital center that will facilitate communication between customers and service center employees.
For more information about the council, download the process summary here.