Council of Customers for Classification of a Product​

Council Objective: 

To inhance and tailor the service to meet the specific needs of customers.

Opinions, Recommendations and Suggestions​:

• Some customers complain about a malfunction in the checkout page, which prevents them from completing their application (OTPs aren't received to finalize the payment process).
• Approach the Information Technology (IT) Department about system delays and slow transaction times during midday (specifically ​01:00-02:00 pm).
• Consider customizing text message alerts about the application stages to ensure transparency between customers and service owners and ​to keep customers informed about the status of their applications.

For more information about the council, download the process summary here.