Customer council for Riayati platform
Published Thursday, 28 September 2023
Council Objective:
To inhance and tailor the service to meet the specific needs of customers.
Opinions, Recommendations and Suggestions:
- The registration system does not accept registering the details of the patients on the Riayati post office (the system is not synced with insurance companies)
- Provider portal: View of the system for the doctor (the details of the eligibility check are not showing in the doctor’s view) + Takes time.
- Member IDs do not get verified in RPO (Riayati post office)
- Increase the capacity of uploading health care pricelist into the RPO from 3000 to 15000.
For more information about the council, download the process summary here.