Measuring the effectiveness of MOHAP e-Assistance channels

Subject

Identifying the users' satisfaction with the MOHAP e-Assistance channels, and listening to their suggestions to improve the website user experience, within the framework of its strategy aimed at providing the best smart services.

Objective

Through this consultation, the Ministry aims to measure users' impressions of the e-Assistance on the website and smart application to improve the UX by involving them in the process.

Outcome

Working on developing a comprehensive plan to evaluate smart channels, measure improvement indicators, and follow up on them regularly.
Work on providing more services through WhatsApp.
Boost awareness campaigns of the Ministry's services and e-assistance channels - View the campaigns and get the latest MoHAP updates by following the Ministry's pages on social media.