Purpose of the session
An open conversation and safe space to share thoughts and complaints
Detecting the pain points that customer's are facing
A Chance for enhancement and improvement
Focusing on customer's needs
Participant Details
Reem Najeeb / Female / PRO
Amal Abdallah / Female / PRO
Abdul Jaleel Al Rafaee / male / PRO
Mustafa radwan/ male / PRO
Abdulali bin al faqer / male / PRO
Basheer Ali / male / PRO
Kenan AlShaaran / male / PRO
Abdulrahman hussain/ male / PRO
Opinions, aspirations and suggestions
Ensure that the affected person/complainant is interviewed personally by the Supreme Medical Committee or a doctor to diagnose the condition to ensure the rights of both parties.
Transparency between the complaining customer and the Ministry to know the status of the request or complaint through the Track and Trace feature so that the customer is informed of the status of the complaint in cooperation with the Supreme Medical Committee.
The appointments for emergency cases' sessions with the Supreme Committee are expedited and the symptoms are closely monitored and diagnosed before they disappear to ensure the validity of the complaint.
Monitoring and raising awareness of facilities that do not adhere to standards and work principles (such as taking rapid tests: measuring blood pressure, detecting chronic diseases and the presence of any type of allergy to medications). Some clinics do not adhere to conducting these tests.