The Ministry of Health and Prevention (MoHAP) has launched an updated version of its website after being restructured, offering proactive solutions to technical issues and allowing simple browsing and faster access to information.
To give better and faster access to information, the new website's colors and icons have been redesigned in accordance with the visual identity standards. It also offers revised, updated, and restructured content in several languages.
Through the new update, which was revealed during its participation in GITEX Technology Week, taking place at the Dubai World Trade Centre from October 10 to 14, the ministry aims to improve customers’ experience while surfing its website.
Other new features include better services search and accessibility, introducing a special search engine with advanced search features, and adding a separate search engine dedicated to services.
Digital Transformation
Ahmed Ali Al Dashti, Assistant Undersecretary for the Support Services Sector, emphasized the ministry is committed to accelerating its digital transformation while employing smart techniques and innovating proactive solutions that enhance healthcare services.
“Driven by our forward-looking strategy, we will incorporate the latest technologies into our services, including artificial intelligence, big data and cloud computing, to improve the quality of the community’s digital life in accordance with the directives of the wise leadership,” Al Dashti said.
Al Dashti stated that the brand-new website is a cutting-edge digital platform, distinguished by creative layouts and unique specifications that stay up with the latest developments in the digital revolution. Additionally, it guarantees a simple and efficient search procedure to fulfill client expectations. The website offers a distinctive experience through comprehensive and trustworthy information that helps reinforce the visual and institutional identity. This is a result of the Ministry's ongoing efforts to attain leadership and excellence in performance, service, and digital transformation.
Virtual Employee
For his part, Samir Al Khoury, Director of IT Department, MoHAP, said that the new website has been fitted with a new automated chat and response system, through a virtual employee named "Mariam." The new Chabot system was developed based on artificial intelligence techniques to provide advisory support to customers, answer all of their inquiries, and help them obtain services or access pages. In addition, a link was provided to the media center at Welcome menu as one of the first chat options via the new "Chatbot."