MoHAP launches questionnaire to engage customers in implementing Zero Government Bureaucracy Program

Published Thursday, 13 June 2024

The Ministry of Health and Prevention (MoHAP) has called on its customers, including individuals and private sector entities, to participate in the Zero Government Bureaucracy Program Questionnaire.

The questionnaire aims to measure the impact of recent improvements introduced to facilitate service provision, reduce procedures, eliminate duplicate requirements, and establish a leading user experience in the health sector, aligning with the UAE government's commitment to delivering innovative services.

The move is also set to support the Ministry’s ongoing efforts to implement the "Zero Government Bureaucracy Program” and is in line with the wise leadership’s vision to make the UAE government the best service provider globally.

The "Zero Government Bureaucracy Program” was launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai, to simplify life for the public and foster a business environment that attracts both talent and investment, aligning with the goals of the "We the UAE 2031" vision.

Its objective is to streamline procedures, making them the simplest, fastest, easiest, and most efficient possible, thereby reducing unnecessary burdens on businesses and individuals in terms of time, effort, and resources, and enhancing the quality of life within society.

Practical procedures 

As part of its commitment to achieving the objectives of the program, the Ministry has taken practical measures to streamline and speed up access to services. This includes eliminating unnecessary requirements and re-engineering health services to enhance their effectiveness and efficiency.

Additionally, the Ministry is leveraging the latest digital technologies and innovations to accurately analyze health needs and provide tailored solutions, ensuring the provision of quick and easy services that improve customer satisfaction and happiness. Such initiatives not only positively impact the public health of the community but also align with the UAE's broader goal of enhancing the quality of life and happiness for all members of society.

Engaging customers in service development

HE Abdullah Ahmed Ahli, Acting Assistant Undersecretary for the Support Services Sector, emphasized that the questionnaire seeks to engaging MoHAP customers in the implementation process of the " Zero Government Bureaucracy Program” and enhance the efficiency as well as effectiveness of the health services offered.

Ahli noted that the Ministry will spare no effort to develop an integrated health system, underpinned by advanced policies and the management of innovative health programs that utilize digital data, aiming to provide comprehensive health services to the community and lead in offering the best customer experiences and enhancing quality of life.


As part of the "Zero Government Bureaucracy Program", the Ministry of Health and Prevention has recently collaborated with the team from the Prime Minister's Office to host a workshop focused on this initiative.

During the workshop, participants delved into the objectives and strategic vision of the program. Detailed explanations were provided on the evaluation metrics, operational frameworks, and planned actions.

The "Zero Government Bureaucracy Program" is designed to streamline and minimize government processes, remove unnecessary procedures and requirements, and enhance the efficiency, quality, and adaptability of government operations. It seeks to boost the effectiveness of government procedures enacted by ministries and federal entities, promote the UAE government's leadership and its global competitiveness in efficiency and bureaucracy reduction, ease the lives of all societal members and clients—including individuals and businesses—and create a conducive environment for business growth and the attraction of intellectual capital and skills.

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