The Ministry of Health and Prevention (MoHAP) has received a delegation from Sharjah Police in a collaborative effort to exchange insights on customer happiness initiatives and best practices. The meeting aimed to facilitate benchmarking between government agencies, ultimately enhancing performance and services to achieve institutional excellence.
Maher Al Mulla, Director of the Customer Happiness Department at the Ministry, welcomed the visiting delegation, led by Lt. Col. Faisal Salem bin Amer, emphasizing MoHAP’s commitment to sharing experiences and expanding areas of cooperation. Al Mulla highlighted the significance of this meeting, as it provided an opportunity to share the Ministry's expertise in delivering best practices related to customer happiness to Sharjah Police.
During the meeting, Al Mulla and Hind Al Falasi, Assistant Cutomer Happiness Specialist at the Ministry, introduced the guests to MoHAP’s key innovative initiatives in the field of smart services and discussed the Ministry's efforts to leverage technology and artificial intelligence to further enhance customer satisfaction and happiness.
The delegation also received a comprehensive overview of the UX (User Experience) Lab and its operational mechanisms. The UX lab focuses on providing services that align with or complement existing customer behaviors. It collects direct user feedback, enabling the collection of actionable data to improve the digital platform's presence and user-friendliness. The Ministry continuously measures, documents, and refines its services based on this feedback.
Sharjah Police commended MoHAP's exceptional level of customer happiness and the utilization of digital technologies, including the UX Lab and the Ministry's innovative approaches.