The Ministry of Health and Prevention has received a high-level delegation from the Department of Residency and Foreigners Affairs – Fujairah, which is affiliated with the Federal Authority for Identity, Citizenship, Customs, and Port Security, to discuss the best practices for improving customer happiness through the "UX Lab".
The UX Lab is one of the innovative tools designed by MoHAP to boost its digital transformation in line with the UAE Strategy for Government Services 2021-2025.
HE Ahmed Ali Al Dashti, Assistant Undersecretary for the Support Service Sector, emphasized the ministry's commitment to collaborating, exchanging expertise, and forging partnerships with numerous entities across the nation to develop services, guarantee customer satisfaction, and propose ground-breaking initiatives that would upgrade smart government services.
Al Dashti reaffirmed that the ministry looks forward to expanding the use of cutting-edge technologies, such as artificial intelligence and "blockchain," to bring about more milestones, thus solidifying the UAE's position on the world stage, in line with the Fifty-Year Charter’s objectives.
Led by Captain Abdul Rahim Al Ansari, Head of the Information Technology Department at Fujairah’s Department of Residency and Foreigners Affairs, the delegation was briefed on processes used by the UX Lab to deliver services that center on consumers by comprehending their interactions with relevant departments in a manner that is consistent with or in line with their preexisting experience.
During the meeting, Maher Al Mulla, Director of the Customer Happiness Department at MoHAP, introduced the delegates to the approaches and strategies the ministry uses to enhance the services offered to the community, the best practices it employs to guarantee customer happiness, and the methodologies used in designing and developing these services on an ongoing basis.
For its part, the visiting delegation expressed their desire to collaborate with the ministry in the field of digital health and to benefit from its experience in the operation of the UX Lab to promote best customer happiness practices.