The Ministry of Health and Prevention (MoHAP) urged the public to capitalize on a wide range of electronic services for the issue of sick leaves and medical reports. The service, which falls within MoHAP's strategy to provide the best digital services and achieve customer happiness, includes a request for medical reports, attestation of sick leaves and reports, and the approval of the medical committee on early retirement or medical disability requests.
The medical report request service can be availed through the updated version of Patient Portal "Shefaa". All you have to do is filling out the medical report application and submitting it. After the facility’s initial approval, the applicant has to pay the fees of issuing a medical report. The application, then gets forwarded to the concerned doctors for the completion of the medical report. Once it is completed, the report will be transferred to the patient via his account on the "Shefaa" portal.
Attestation of sick leaves and medical reports service can be availed through the ministry website or service delivery centers. The service provides for the attestation of sick leave certificates issued by private or governmental health facilities to be submitted to the employers, as some sick leaves may require first the approval of the concerned medical committees.
Promoting health system quality
HE Dr. Hussein Abdel Rahman Al-Rand, Undersecretary of the Ministry’s Health Assistant Sector, Health Centers, and Clinics, said the provision of such online services is part of the ministry's commitment to promoting the quality of health system, innovating digital solutions, and applying the quality system to develop services in line with the directives of the wise leadership that always emphasizes the need to achieve customer happiness and satisfaction and reduce the time needed for completing their transactions.
Al-Rand added that the ministry works tirelessly to embrace the best digital solutions and digitize all its services according to the best international practice and standards followed in this respect.
Early retirement or medical disability request
The ministry also provides the approval of applications for retirement, early retirement, total medical disability, or partial medical disability, as well as requests for the modification of working conditions, hours, and places of work, or the inability to work, according to the decision of the Medical Committee.
The applicant must be an employee in any of the ministries or federal authorities, a local government department, or private-sector employees covered by health insurance.
Approving the application for retirement due to health conditions is based on accredited medical standards. All applications are handled with objectivity and neutrality and the decision is given only to deserving cases.