As part of its strategy to enhance its digital system and provide the best electronic services to delight its customers, improve their experience, the Ministry of Health and Prevention (MoHAP) continues to develop the electronic system for the evaluation of the medical professionals.
The development process aims to reduce transaction completion time according to standards of quality, efficiency and transparency, as well as reduce the required documents by linking all the current licensing systems on a single platform and aligning them with the rapid development and enhancement of digital services.
This service allows health professionals to obtain an evaluation certificate to issue the necessary licenses to practice the profession in the country, so that the extent to which scientific certificates and practical experiences are in conformity with the unified standards for licensing health professionals in the United Arab Emirates are evaluated, and then the level of knowledge is verified by conducting tests assessed.
The service has a shared browsing feature, while controlling what the service provider can see about entering personal information. It also has the predictive support of the customer's options by analyzing his/her personal files, so that he/she does not upload any new documents, and accordingly, the system will anticipate the related services that the user may apply after that.
The service also provides video calls and visual communication to obtain an interactive human experience. The service allows a technical support employee from the ministry to fill in the data, while the customer's role is limited to confirming the information only in writing or by voice, according to his/her preferences.
Raising the strategic indicators of customer satisfaction
Abeer Adel, Director of the Licensing and Accreditation Department for the Health Regulatory Sector, said that the ongoing efforts being made by the ministry in developing e-services fall within its commitment to improve the quality of the health system and develop health facilities to delight customers and achieve the standards of the Communications Regulatory Authority, the enablers of the digital government and the UN E-Government Development Index.
She highlighted the ministry's keenness to provide comprehensive and distinguished services in a sustainable healthy environment in accordance with effective policies, legislation, programs, and partnerships locally and internationally.
"This is achieved by ensuring the provision of administrative services in accordance with the standards of quality, efficiency and transparency, as well as raising the strategic indicators of customer satisfaction by developing programs, launching initiatives, and providing a 7-star service that supports the objectives of the National Program for Happiness and Wellbeing,"
"The Ministry has an integrated system to serve customers of health professionals, as part of its strategy for governance and leadership of the health sector and provide distinguished regulatory and oversight services for the health sector in accordance with international standards and indicators. It is also part of the ministry's commitment to delivering the best digital services to attract high-caliber doctors and technicians, so as to enhance the dynamism of the health sector in line with the increased demand for health care services.