Privacy Policy

Your privacy is important to the Ministry of Health & Prevention and maintaining your trust is paramount. This Statement discloses the information practices used by MOHAP, including what type of information is gathered and tracked, how the information is used and may be shared.

This privacy statement applies to the MOHAP portal, affiliated websites, microsites, marketing initiatives, services that collect data, as well as their offline services. From time to time, we may supplement this Statement with additional information.

The MOHAP site(s) use "cookies," small text files on your smart phone, tablet, or computer hard drive that can be read by a web server. Such cookies are personally non-identifiable and store your preferences and settings; help with sign-in; analyze site operations. You have a variety of tools to control cookies and similar technologies, including Browser controls to block and delete cookies or you can opt out.

MOHAP collects many kinds of information in order to operate effectively and provide you better services and user experience. We collect information when you register, sign in, and use our sites and services. We collect this information in a variety of ways, including from web forms, call center, cookies to name a few.

MOHAP uses the information we collect to operate, improve, and personalize the products and services we offer. Examples include, informing you about relevant news, promotions, events, customer service surveys, market research or in connection with certain transactions or query.

You can stop the delivery of future promotional e-mail from MOHAP by following the instructions in the e-mail you receive. Depending on the respective service, you may also have the option of proactively making choices about the receipt of promotional e-mail, telephone calls, and postal mail for particular MOHAP sites or services.

We collect and may combine your personal information from other sources to help us improve its overall accuracy and completeness. If you request something from MOHAP, we will use or share the information you provide with others, for instance, MOHAP's partners, other government departments involved in fulfilment.

We may use information we collect to provide a personalized experience on our Web sites, such as personalizing content, user preferences, languages, which you may be interested and making navigation easier.

We may use your personal information to support for services you have obtained or wish to obtain from us. We may also provide "Live Chat" sessions or while providing technical support, we may sometimes have incidental access to data that. We will use personal information you provide via these sessions in accordance with this Privacy Statement.

In connection with a job application or inquiry, whether advertised on an MOHAP Web site or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout MOHAP in order to address your inquiry.

MOHAP also provides social media services such as Twitter, Facebook, forums, wikis, blogs and to name a few. A separate social media usage policy is available for this on the MOHAP website. These services, apps may also include supplemental privacy statements, content, policies, and Terms of Use outside the control of MOHAP.

Any other content you post, such as pictures, information, opinions, or any other type of personal information that you make available to other participants on these social platforms or applications, is not subject to this Privacy Statement. The content you post on any such social media sites may be made broadly available to others inside and outside MOHAP.

Any information transmitted through an email from the MOHAP domain is the property of MOHAP and intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If you received an email from us in error, please contact the sender immediately and delete the material.

We may also use or share your information to protect the rights or property of MOHAP, our partners, suppliers, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. We reserve the right to disclose your personal information as required by law and when disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.

MOHAP implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure, but can make no guarantee or take any liability.

We will retain your registration information for as long as your account is active or as needed to provide you services or as necessary.

MOHAP does not deliver third party online advertisements on our Web sites but we are accessible via search engines. Please familiarize yourself with those Web site operators' or network advertisers' privacy policies. MOHAP does not provide any information relating to your usage of MOHAP Web sites to Web site operators or network advertisers.

To allow you to interact with other Web sites on which you may have accounts (such as social media sites), we may provide links or embed third-party apps that allow you to login, post content. We may also provide you with general links to non- MOHAP Web sites via social media, newsletters etc. Your use of these links and apps is subject to the third parties' privacy policies, and you should become familiar with the third party sites' privacy policies before using them. MOHAP is not responsible for the privacy practices or the content of those other Web sites.

Data is collected based on the user’s voluntary input to seek any additional support from the health authorities. Data is not shared with any 3rd party. This clause applies to Stay Home UAE App.

The App using Camera to capture user’s photo in-order to verify user identity and to ensure that user doing a scheduled check-ins, during quarantine period, is same as the one on-boarded. Photo is stored in-App and in backend, in-case user logs in from a different device. ​

The App is using camera upon user’s permission to capture their photo in-order to verify user identity and to ensure that user doing a scheduled check-ins, during Covid-19 quarantine period, is same as the one on-boarded.

Stay Home UAE App acquires user location information and user photos to ensure that quarantined individuals are following proper Covid-19 quarantine guidelines, and are not going outside the quarantine location, which they have geofenced themselves during check-in.

LOCATION ACCESS:Reaya UAE App acquires user location information to ensure that quarantined individuals are following proper Covid-19 quarantine guidelines, and are not going outside the quarantined location, which they have geofenced themselves during check-in.

Storage:Reaya UAE App is using Storage upon user’s permission to help upload/download documents in the App wherever required.

PHOTO GALLERY:Reaya UAE requires access to photo gallery in-order to enable user attach any photos as an attachment while raising support ticket.

CAMERA:Reaya UAE is using camera upon user’s permission to capture their photo for one-time Check-In, photos will be attached for home quarantined details of the User.

If you have questions or complaints regarding our privacy policy or practices, please contact MOHAP at the address listed below or via the contact form:​

Attention
  • Communications Department
  • Ministry of Health & Prevention
  • P. O. Box: 1853
  • Muhaisnah 2, Near Etisalat academy , Sheikh Mohammed Bin Zayed Road ,Dubai, UAE
  • Tel: +971 4 2301000
  • Fax: +971 4 2301800
  • E-mail:csdubai@mohap.gov.ae​

Last updated in 2020. The terms stated in this document and content on the site are subject to change without prior notice to the user ​​​​​​​​​​

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