Issue of Permit to Import Medicines for Personal Use

Service completion duration

Instant

Service fees

Free

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Service Rating

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About the Service

This service allows travelers coming to the country (optional service) to obtain prior approval to bring in Narcotics & Controlled Medicines. Also, The service allows residents of the country to obtain approvals to import personal narcotic and psychotropic drugs through shipping companies.

Service Process

1
Login to the MoHAP website or smart app using the UAE PASS
2
Fill in the data, attach the required documents and complete them to obtain approval

Conditions & Requirements

For residents of the country:
- above the legal age: The application must be submitted through the electronic system to obtain the approval.
- under the legal age: The guardian shall submit through the electronic system.
For travelers: This service is optional for travelers visiting the country who wish to obtain electronic approvals, as it is allowed for those coming to the country to take narcotic medicine and psychotropics (controlled medications) with them within the limits of a quantity that does not exceed the patient's need for a maximum period of three months.

FAQ’s

If the medicine is listed on your Annex attached to the Service for Import of Personal Medicine, does that mean it’s allowed into UAE without prescription?
The traveller can carry his medicines along with the Prescription/ Medical Report with maximum of three months quantity need, The electronic submission is an optional service available for the traveler’s comfort.
Does the name of the brand need to match the ones listed on your Annex attached to the Service?
No, they can use either the Trade or the Brand Name for the electronic submission or even they can freely type the medicine name in the Medicine Field.
How much medicine travellers can bring in?
For Narcotics & Controlled Medicines, a maximum of three months quantity need is allowed. For the Prescription Only Medicines, a maximum of six months quantity need is allowed.
When does the customer need to carry their prescription with them? Do all need to be attested by the Health Attaché and the Embassy before going into the country? Are there any other documents needed?
Yes, the traveller must carry the prescription and the medical report if the medications are considered as Narcotic or Psychotropic, and the documents must be authenticated by the health authority in which the patient is following up.
If the medicine is not listed, what would be the steps to take in this case?
If the medicine isn’t considered as Narcotics or Psychotropics, they can carry their medicines safely without any prior submission.
If the application form is submitted by elderly or any technical issues were faced in registering a UAEPASS account and if the travellers do not have a UAEPASS account, what is the alternative option?
The traveller can contact the Service Support Team SmartServicesSupport@mohap.gov.ae for technical assistance. If the traveller is unable to submit the application form, he or she can carry the medicines along with the prescription/medical report and a maximum quantity sufficient for three months.

Service completion duration

Instant

Service fees

Free

Service channels

MOHAP Website: www.mohap.gov.ae
MOHAP Smart App

Service locations

MOHAP website - www.mohap.gov.ae
MOHAP Smart App

Support

Call Center: 80011111
Email: info@mohap.gov.ae

Payment channels

None - Service is free

Target audience

Patients (all age groups)

Resources

Department name

Drug

Sector name

Health Regulation

Main service

Clearance, Import and Export Permits

Service Code

110-02-001-000

Service Classfication

Transactional

Service Type

Government to Customer

Sub Service Type

Variation

Related Services

This service is not linked to any other services

Service Bundle

This service is not linked to any bundles

Number of Users

10306

Number of Transactions

10332

Notes

If the prior approval wasn’t obtained, travelers must declare their narcotic and controlled medicines upon arrival at the country’s ports along with the Prescription and Medical Report.
Transit travelers (who will not leave the country's ports) are not required to obtain prior approval to carry narcotic and controlled medicines, but rather it is recommended to carry the medicines with the patient's prescription.

This service accepts documents authenticated with the UAE PASS Digital Seal.

Required Documents

Prescription (Is a doctor's order for medicine.)
- Prescription should include the Patients Full Name, Medicine Name with the dose, dosage form & duration of treatment, also date of issuance along with the name of physician are required.
- The document should be issued within the last three months & recognized/ stamped by the healthcare facility the patient is following up in.
Medical Report (Is a comprehensive report that covers a person's clinical history.) - Optional
- Medical Report should include the Patients Full Name, Diagnosis (Medical Condition), Treatment Plan (Medicine name, dose, dosage form along the duration of treatment) also date of issuance along with the name of physician are required.
- The document should be issued within the last year & recognized/ stamped by the healthcare facility the patient is following up in.