Renewal License for a Healthcare Advertisement through Call Centers

Service completion duration

  • 1-3 working days

Service fees

  • Application: AED 100
  • Monthly healthcare advertising license for a call ...

Service Rating

Average Rating : From 0 users

About the Service

This service allows customers to apply for the renewal of a license to establish and operate a call center related to healthcare products or services.

Service Process

  • 1
    Login to the MOHAP website or smart app using the UAE PASS to apply for the service.

    • 2
      Click 'ad view' to show a list of possible transactions; the color of the transaction bar will change.

      • 3
        Select 'renew and open the transaction' and change the date as required.

        • 4
          Pay the application fee (non-refundable).

          • 5
            The employee concerned will approve the advertisement.

            • 6
              Pay the service fee online or through a Customer Happiness Center.

              • 7
                Print the ad design, including the MOHAP approval and the start and expiry dates of the license.

                Conditions & Requirements

                1. Renewal applications should be submitted at least 3 working days before the expiry of the original licence.

                2. If any changes, additions or replacement of documents are required upon renewal, the application must be submitted on a new form.

                3. One account must be opened for each healthcare institution that holds a license from one of the licensing authorities to practice the healthcare professions in the UAE.

                4. One account must be opened under the name of each pharmaceutical group upon registration, subject to their registration as a group with the healthcare licensing authority (with a list of all pharmacies affiliated within the group, stating the pharmacies' names, the start and end dates of the license, and contact details of each pharmacy.)

                5. One account must be opened for each commercial organisation licensed by one of the economic departments in the UAE, provided that their activities are related to healthcare.

                6. Every healthcare institution is permitted to open one account. If more than one account is opened for the same institution, all of its accounts on the program will be frozen.

                Service completion duration
                1-3 working days
                Service fees

                Application: AED 100

                Monthly healthcare advertising license for a call center: AED 1,000 per month or Annual healthcare advertising license for a call center: AED 10,000 per year

                Note: The fees to renew health advertisements are the same as those for new licenses; there is no annual license renewal and, therefore, new applications are required.

                Service channels
                • MOHAP Website: www.mohap.gov.ae

                • MOHAP Smart App

                • Customer Happiness Centers (for fee payment only)
                Payment channels
                • E- Payment

                Target audience
                • Investors in the healthcare and pharmaceutical sectors

                Resources
                Department name

                Licensing and Accreditation

                Sector name

                Health Regulation

                Main service

                Healthcare Advertisement Licencing

                Service Code

                110-05-031-031

                Service Classfication

                Transactional

                Service Type

                Government to Business

                Sub Service Type

                Auxiliary

                Related Services
                • This service is not linked to any other services

                Service Bundle

                This service is not linked to any bundles

                Notes

                This service accepts documents authenticated with the UAE PASS Digital Seal.

                Required Documents
                • The e-system allows the use of the original approved application, under a new number, with the required documents attached

                Sustainable Goals
                Good Health And Well-Being

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