Submit Inquiries

Service completion duration

MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 w...

Service fees

Free

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Service Rating

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About the Service

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries.

Service Process

1
The customer submits his/her inquiry through any of the available channels.
2
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available.
3
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days.
4
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days.

Conditions & Requirements

Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned.
MOHAP is committed to maintaining the confidentiality of information provided by customers.

FAQ’s

Is it possible to file a complaint with the Ministry of Health and Prevention?
- Yes, of course you can file a complaint with the Ministry of Health and Prevention, as the Ministry has a clear policy on dealing with complaints and finding solutions.
- Fairness, objectivity and confidentiality are taken into consideration.
- You can file a complaint through any of the following channels:
  - MOHAP Website.
  - MOHAP Smart Application.
  - The UAEs Centralized Portal for your observations, suggestions and Inquires
  - Live Chat.
  - Social Media Channels.
  - Email: info@mohap.gov.ae.
  - MOHAP Call Center: 80011111.
  - Customer Happiness Centers: (Customer Happiness Centers in Abu Dhabi & Dubai and Customer Happiness Centers at MOHAP Representative Offices).
How is the fairness of complaints addressed?
The Ministry of Health and Prevention has assigned trained employees to meet the needs of its customers. Their main tasks are to follow up on customers' requirements and handle their complaints and suggestions. These trained employees are completely independent from the sectors that provide the services. MOHAP has also provided an integrated system to handle complaints by implementing the requirements and conditions of the ISO 10002:2018 International Standard.

Service completion duration

MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 working days.
The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
Live Chat: immediate, providing the response if available.
Social Media Channels: immediate, providing the response if available.
Email: within 1 working days.
MOHAP Call Center: immediate, providing the response if available.
Customer Happiness Centers: immediate, providing the response if available.

Service fees

Free

Service channels

MOHAP Website
MOHAP Mobile App
Live Chat
Social Media Channels
The UAEs Centralized Portal for your observations, suggestions and Inquires (https://171.ae/en/?lang=en)
Customer Happiness Centers in Abu Dhabi & Dubai & Customer Happiness Centers at MOHAP Representative Offices
MOHAP Call Center (80011111)
Email: info@mohap.gov.ae

Service locations

MOHAP website
MOHAP Smart Application
Customer Happiness Centers:
- Customer Happiness Centers in Abu Dhabi & Dubai
- Customer Happiness Centers at MOHAP Representative Offices

Payment channels

E- Payment

Target audience

The service is available for all categories of customers

Resources

Department name

Customer Happiness

Sector name

Support Services

Main service

Customer Care

Service Code

110-49-003-000

Service Classfication

Informational

Service Type

Government to Business - Government to Customer

Sub Service Type

Variation

Related Services

This service is not linked with any other service

Service Bundle

This service is not linked with any bundle

Number of Users

138

Number of Transactions

106

Notes

Inquiries should be related to MOHAP's scope of work.

Video tutorial of applying for this service

View video

Required Documents

The required information includes:
- Customer name.
- Customer contact number or email address.
- The inquiry details when using email, website, live chat or social media channels.