Service completion duration

  • MOHAP Website: within 2 working days.
    MOHAP Smart Application: within 2 w...

Service fees

Service Rating

Average Rating : From 0 users

About the Service

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries.

Service Process

  • 1
    The customer submits his/her inquiry through any of the available channels.

    • 2
      If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available.

      • 3
        If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days.

        • 4
          If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days.

          Conditions & Requirements

          1. Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned.

          2. MOHAP is committed to maintaining the confidentiality of information provided by customers.

          FAQ’s

            • Yes, of course you can file a complaint with the Ministry of Health and Prevention, as the Ministry has a clear policy on dealing with complaints and finding solutions.

            • Fairness, objectivity and confidentiality are taken into consideration.

            • You can file a complaint through any of the following channels:

          1. The Ministry of Health and Prevention has assigned trained employees to meet the needs of its customers. Their main tasks are to follow up on customers' requirements and handle their complaints and suggestions. These trained employees are completely independent from the sectors that provide the services. MOHAP has also provided an integrated system to handle complaints by implementing the requirements and conditions of the ISO 10002:2018 International Standard.
          Service completion duration
          • MOHAP Website: within 2 working days.
            MOHAP Smart Application: within 2 working days.
            The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
            Live Chat: immediate, providing the response if available.
            Social Media Channels: immediate, providing the response if available.
            Email: within 1 working days.
            MOHAP Call Center: immediate, providing the response if available.
            Customer Happiness Centers: immediate, providing the response if available.
          Service fees

          Free

          Service channels
          • MOHAP Website

          • MOHAP Mobile App

          • Live Chat

          • Social Media Channels

          • The UAEs Centralized Portal for your observations, suggestions and Inquires (https://171.ae/en/?lang=en)

          • Customer Happiness Centers in Abu Dhabi & Dubai & Customer Happiness Centers at MOHAP Representative Offices

          • MOHAP Call Center (80011111)

          • Email: info@mohap.gov.ae

          Service locations

          • MOHAP website
          • MOHAP Smart Application
          • Customer Happiness Centers:
            • Customer Happiness Centers in Abu Dhabi & Dubai
            • Customer Happiness Centers at MOHAP Representative Offices
          Payment channels
          • E- Payment

          Target audience
          • The service is available for all categories of customers

          Department name

          Customer Happiness

          Sector name

          Support Services

          Main service

          Customer Care

          Service Code

          110-49-003-000

          Service Classfication

          Informational

          Service Type

          Government to Business - Government to Customer

          Sub Service Type

          Variation

          Related Services
          • This service is not linked with any other service

          Service Bundle

          This service is not linked with any bundle

          Number of Users

          138

          Number of Transactions

          106

          Notes

          Inquiries should be related to MOHAP's scope of work.

          Required Documents
          • The required information includes:

            • Customer name.

            • Customer contact number or email address.

            • The inquiry details when using email, website, live chat or social media channels.

          Sustainable Goals
          Good Health And Well-Being

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