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Customer Service – Inquiries

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Service completion duration

  • MOHAP Website: within 2 working days.
    MOHAP Smart Application: within 2...

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Service fees

  • Free
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Service Rating

Average Rating : From 0 users

About the Service

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries

Service Process

  • 1
    The customer submits his/her inquiry through any of the available channels

    • 2
      If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available

      • 3
        If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days

        • 4
          If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days

          Conditions & Requirements

          1. Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned

          2. MOHAP is committed to maintaining the confidentiality of information provided by customers

          Service completion duration

          MOHAP Website: within 2 working days.
          MOHAP Smart Application: within 2 working days.
          The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
          Live Chat: immediate, providing the response if available.
          Social Media Channels: immediate, providing the response if available.
          Email: within 1 working days.
          MOHAP Call Center: immediate, providing the response if available.
          Customer Happiness Centers: immediate, providing the response if available.

          Service fees

          Free

          Service channels
          • MOHAP Website: www.mohap.gov.ae

          • MOHAP Smart App

          • Email: info@mohap.gov.ae

          Payment channels
          • None - Service is free

          Target audience
          • The service is available for all customers

          Department name

          Customer Happiness

          Sector name

          Support Services

          Main service

          Customer Care

          Service Code

          110-49-003-000

          Service Classfication

          Informational

          Service Type

          Government to Business - Government to Customer

          Sub Service Type

          Variation

          Related Services
          • This service is not linked to any other services

          Service Bundle

          This service is not linked to any bundles

          Number of Users

          138

          Number of Transactions

          106

          Notes

          Inquiries must be related to the MOHAP scope of work

          Video tutorial of applying for this service
          View video
          Required Documents
          • The required information includes:

            • Customer name

            • Customer contact number or email address

            • The inquiry details when using email, website, live chat or social media channels

          Sustainable Goals
          Good Health And Well-Being

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