Service completion duration

  • Normal suggestion: within 14 working days
    Complex suggestion: within 30 wor...

Service fees

Service Rating

Average Rating : From 0 users

About the Service

This service enables customers to submit their suggestions and ideas on various aspects related to MOHAP’s scope of work, including the services provided, services provision methods, the work environment, or the employees.MOHAP studies and evaluates these suggestions and responds to the customers.

Service Process

  • 1
    The customer submits his/her suggestion through the available channels.

    • 2
      The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.

      • 3
        The suggestion is investigated; then the customer will be informed of any decisions.

        • 4
          If the suggestion is accepted, an implementation plan is created.

          • 5
            The best suggestions that are implemented are recognized and honored.

            Conditions & Requirements

            1. There are no conditions/requirements for submitting suggestions by customers.

            2. Suggestions shall be related to the MOHAP scope of work. For suggestions/ideas out of MOHAP scope, the customer will be directed to the entity concerned.

            3. MOHAP is committed to maintaining the confidentiality of information submitted by customers.

            Service completion duration
            • Normal suggestion: within 14 working days
              Complex suggestion: within 30 working days
            Service fees

            Free

            Service channels
            • MOHAP Website

            • Service Centers

            • Call Center

            • National Customer Relationship Management (NCRM)

            • Email

            • Live Chat

            • Social Media Channels

            Payment channels
            • E- Payment

            Target audience
            • The service is available for all categories of customers

            Department name

            Customer Service Centers Department

            Sector name

            Support Services Sector

            Main service

            Customer Care

            Service Code

            110-49-001-000

            Service Classfication

            Transactional

            Service Type

            Government to Business - Government to Customer

            Sub Service Type

            Variation

            Notes

            Suggestions shall be related to the MOHAP scope of work

            Required Documents
            • The required information includes:

              • Customer name.

              • Customer contact number or email address.

              • The suggestion details when using email, website, live chat or social media channels.

            Sustainable Goals
            Good Health And Well-Being

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