Alert

Submit Complaints and Feedback

Service completion duration

  • Urgent complaints: within 1 working day
    Normal complaints: within 5 worki...

Service fees

  • Free

Service Rating

About the Service

This service enables customers to submit their complaints and feedback on various topics related to the services provided by the MOHAP, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conduct. MOHAP assesses each complaint and takes the appropriate action.

Service Process

  • 1
    The customer submits his/her complaint or feedback through one of the available channels

  • 2
    The concerned department and the adequacy of the information will be determined. The complainant will be contacted for further details if necessary

  • 3
    The validity of the complaint will be ascertained and the customer will be notified of receipt of his/her complaint

  • 4
    The complaint will be evaluated and the complainant will be notified with the proposed solution

  • 5
    Should the solution be to the satisfaction of the customer, the complaint will be considered resolved. Appropriate short and long-term actions will be established to ensure that the same complaint will not be repeated

  • 6
    Should the complainant not be satisfied with the proposed solution, he/she may file an appeal and transfer it to the higher authorities at MOHAP

Conditions & Requirements

  1. There are no conditions/requirements for the submission of complaints or feedback by customers

  2. Complaints/ feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned

  3. MOHAP is committed to maintaining the confidentiality of information provided by customers

Service completion duration
  • Urgent complaints: within 1 working day
    Normal complaints: within 5 working days
    Complex complaints: within 14 working days
Service fees

Free

Service locations

  1. Unified Call Center: 80011111
  2. Service Provision Centers in the UAE available through the following links:
  3. National Customer Relationship Management (NCRM) available through the following link:
  4. Email: feedback@moh.gov.ae
  5. MOHAP website: www.mohap.gov.ae
  6. Live Chat available through the website
  7. MOHAP social media channels.

Payment channels
  • E- Payment
Target audience
  • The service is available for all categories of customers
Department name

Customer Service Centers Department

Sector name

Support Services Sector

Main service

Customer Care

Service Code

110-49-002-000

Service Type

Transactional

Sub Service Type

Variation

Service Classfication

Government to Business - Government to Customer

Notes

Complaints/ feedback must be related to the MOHAP scope of work

Required Documents
  • The required information includes:
    • Customer name
    • Customer contact number or email address
    • Complaint/feedback details, when using email, website, live chat or social media channels
Sustainable Goals
Good Health And Well-Being

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