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Consulting the Public on the User Experience of Public Health Services (Quarter 3 of 2023)

Closed
Open date: 1st Aug, 2023
Closure date: 21st Nov, 2023

As it was done in the first and second quarters of 2023, an experienced team of researchers analyzes the user testing sessions, starting from general observations to feedback and comments, and track the eye movement of participants. And that plays a crucial role in improving and providing exceptional user experiences. After each Session the findings are raised to the stakeholders of the service to provide the necessary support to improve the overall customers journey using the different digital platforms of the ministry.

 

The main outcomes resulted in:

Firstly: most users appreciated the services being automated, which made it easier to track requests and have them as a reference whenever they wished.

Secondly: most users were appreciative of the ministry's effective communication with them and involving them in the development of digital services.

Thirdly: most users prefer receiving notifications regarding their requests via email and phone messages.

About the Campaign

The User Experience (UX) lab invited people from different medical and pharmaceutical facilities to try the services using the website and mobile application and observe their behaviors, and record their feedback and comments regarding the following services:

  • (2) POD - accessibility / 4 types of users (Features) (Services) 
  • Application of educational material and event 
  • Apply for Awareness or Educational Event - Drugs - Registration pharmaceutical Products (3 services) 
  • Drugs - Renewal pharmaceutical Products (3 services) 
  • Issues of certificate of amendment of registers pharma product 
  • Issue of quality report for medical product issues by drug quality control lab (2 services) Issue of a single medical product pricing certificate 
  • re-pricing of a single medical product (2 services) 
  • Registration and renewal of medical equipment (2 services) 
  • Contingency placeholder (e.g. for additional session requirements, channels, etc) 
  • Registration of manufacturer of medical products 
  • Renewal of registration of manufacturer of medical products 
  • Issue lots of certificates all relating to manufacturer of medical products (7 services) 
  • Analyze Medical Product for a pharma company and its subsidiaries (2 services)

Campaign Brief & Details

The UX Lab tested will test services during quarter three of 2023. The main two objectives were to find the challenges that the users are facing during the application process of these services.

Instructions

Click Here to book a user experience lab session. 

Contact Information

For any inquiries kindly contact ux.lab@mohap.gov.ae
The Participants get a call and a confirmation email from the ministry.


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Comments (10)

Anonymous

29th Oct, 2023

The website looks amazing, thanks. I look forward to participate in all types of participation.

Anonymous

11th Oct, 2023

I participated. Great idea!

Anonymous

30th Aug, 2023

ماذا استفيد من المشاركة في المختبر

Anonymous

31st Jul, 2023

الخدمات اللي في المختبر مهمه جدا

Anonymous

31st Jul, 2023

i hope to see this lab perfect idea

Anonymous

31st Jul, 2023

ياريت تحطون كل الخدمات في المختبر

Anonymous

28th Jul, 2023

thanks i participated

Anonymous

28th Jul, 2023

تجربة جميلة بانتظار الرد

Anonymous

28th Jul, 2023

i participated through the link

Anonymous

28th Jul, 2023

يعطيكم العافيه

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