Digital Participation

About Digital Participation

The Ministry of Health and Prevention (MOHAP) encourages its customers to share their thoughts, opinions and suggestions, and has implemented a range of tools to help its customers do so. Customers can contact the Ministry through its various social media platforms on Facebook, Twitter, Instagram, and through its YouTube channel, in addition to participating in discussion forums, polls, e-surveys and following blog posts.

Digital Participation Policy

As it relies on customers’ valuable participation and contributions, the Ministry of Health and Prevention has developed its own communication programs and communication tools. The Ministry’s electronic communication channels for customers are designed to receive their feedback and suggestions, enabling the government body to raise the level of customer satisfaction and improve services.

The National Customer Relation Management (NCRM)

Proceeding from the pursuance of excellence, the UAE Government has simplified procedures and developed levels of governmental performance and services provided in order to achieve user-satisfaction.

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