Complaints about private health facilities and their medical staff

FAQ’s

1. Who can submit a medical complaint?
   A complaint may be submitted against any of the private health and pharmaceutical facilities of the MOHAP, including private health facilities in the northern emirates (Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah). The complainant will be referred to the health authority concerned in one of the health facilities of Dubai and Abu Dhabi.
2. Can I make a complaint about health insurance or other financial complaints?
   The Medical Complaints Procedure System deals only with medical practices. Complaints related to financial and insurance matters will not be considered as they fall under the jurisdiction of the consumer protection and behavioral authorities (judicial bodies).
3. What happens after a complaint is submitted?
   The Health Governance Officer will contact with the complainant to better understand the complaint. The concerned department communicates with the private health facilities to receive the relevant medical documents. Follow-up by the department with the Medical Liability Committee to study the complaint and coordinate the meetings of the technical committee.
4. How long does it take to resolve a medical complaint?
   The time frame depends on the nature of the complaint. Complaints may require an extensive and detailed investigation to ensure that all parties get the best results.
5. What is the next step after obtaining the decision of the Medical Liability Committee regarding the outcome of the complaint?
   The complainant has the right to use the committee's decision in the judicial authorities