• Connect departments electronically to facilitate user experience and link the organization to licensing. ​
• Provide alerts on all channels for customers.​
• Integrate the queue system with the Customer Relation Management System.​
• Explain all requirements in customer service cards including commercial invoices.​
• Connect and integrate MOHAP and Customs Authority to eliminate challenges in ​completing transactions.​
• Suggestion for a digital center that will facilitate communication between customers and service ​center employees. ​

For more information about the council, download the process summary here.