Customer council for Issue of permit to import medicines for personal use
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Share Start: 15 Nov 2023
Objective: Listening to the customer's challenges, ideas, and suggestions to enhance the service based on their needs to serve them best.

Opinions, Suggestions and recommendations.
- There is a need to spread awareness about the service process, its application procedure, and the eligible candidates who can apply for it.
- The service card needs to be clearer and more straightforward.
- Users didn't notice the mandatory comment bar before submitting the service, which caused a delay in the process.
For more information about the council, download the process summary here.