About this service
This service allows customers to submit their suggestions and ideas on various aspects related to MOHAP’s scope of work, including the services provided, services provision methods, the work environment, or the employees. MOHAP studies and evaluates these suggestions and responds to the customers
Service process
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The customer submits his/her suggestion through the available channels.
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The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.
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The suggestion is investigated; then the customer will be informed of any decisions.
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If the suggestion is accepted, an implementation plan is created.
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The best suggestions that are implemented are recognized and honored.
- 1
The customer submits his/her suggestion through the available channels.
- 2
The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.
- 3
The suggestion is investigated; then the customer will be informed of any decisions.
- 4
If the suggestion is accepted, an implementation plan is created.
- 5
The best suggestions that are implemented are recognized and honored.
Required documents
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The following information should be provided:
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Customer name
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The proposed suggestion
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Customer contact number or email address.
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The suggestion details when using email, website, live chat or social media channels.
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Conditions and requirements
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1. Suggestions shall be related to the MOHAP scope of work. For suggestions/ideas out of MOHAP scope, the customer will be directed to the entity concerned
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2. MOHAP is committed to maintaining the confidentiality of information submitted by customers.
Service completion duration
Normal suggestion: within 14 working days
Complex suggestion: within 30 working days
Service fees
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Free
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
SDGs Goals
Service locations
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MOHAP Website: www.mohap.gov.ae
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MOHAP Smart App
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Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service category
Sub service category
Individual services (general)
Main service
Customer Care
Service code
110-49-001-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Sub service type
Variation
Info graphics
Number of transactions
0
Notes
Suggestions shall be related to the MOHAP scope of work
This service accepts documents authenticated with the UAE PASS Digital Seal.
This service allows customers to submit their suggestions and ideas on various aspects related to MOHAP’s scope of work, including the services provided, services provision methods, the work environment, or the employees. MOHAP studies and evaluates these suggestions and responds to the customers
Main service
Customer Care
Service code
110-49-001-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Service process
-
The customer submits his/her suggestion through the available channels.
-
The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.
-
The suggestion is investigated; then the customer will be informed of any decisions.
-
If the suggestion is accepted, an implementation plan is created.
-
The best suggestions that are implemented are recognized and honored.
- 1
The customer submits his/her suggestion through the available channels.
- 2
The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.
- 3
The suggestion is investigated; then the customer will be informed of any decisions.
- 4
If the suggestion is accepted, an implementation plan is created.
- 5
The best suggestions that are implemented are recognized and honored.
Required documents
-
The following information should be provided:
-
Customer name
-
The proposed suggestion
-
Customer contact number or email address.
-
The suggestion details when using email, website, live chat or social media channels.
-
Conditions and requirements
-
1. Suggestions shall be related to the MOHAP scope of work. For suggestions/ideas out of MOHAP scope, the customer will be directed to the entity concerned
-
2. MOHAP is committed to maintaining the confidentiality of information submitted by customers.
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
Service completion duration
Normal suggestion: within 14 working days
Complex suggestion: within 30 working days
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service locations
-
MOHAP Website: www.mohap.gov.ae
-
MOHAP Smart App
-
Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Service fees
-
Free
SDGs Goals
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