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About this service

This service allows customers to submit their suggestions and ideas on various aspects related to MOHAP’s scope of work, including the services provided, services provision methods, the work environment, or the employees. MOHAP studies and evaluates these suggestions and responds to the customers

Service process

  • The customer submits his/her suggestion through the available channels.

  • The suggestion is assessed, classified, and submitted to the specialized business entity. The customer might be contacted for further details.

  • The suggestion is investigated; then the customer will be informed of any decisions.

  • If the suggestion is accepted, an implementation plan is created.

  • The best suggestions that are implemented are recognized and honored.

Required documents

  • The following information should be provided:

    • Customer name.

    • The proposed suggestion

    • Customer contact number or email address.

    • The suggestion details when using email, website, live chat or social media channels.

Conditions and requirements

  • 1. Suggestions shall be related to the MOHAP scope of work. For suggestions/ideas out of MOHAP scope, the customer will be directed to the entity concerned

  • 2. MOHAP is committed to maintaining the confidentiality of information submitted by customers.

Service completion duration

Normal suggestion: within 14 working days
Complex suggestion: within 30 working days

Service fees

  • Free

Service channels

  • MOHAP website: www.mohap.gov.ae
  • MOHAP smart app

SDGs goals

Service locations

Support

Payment channels

  • None - service is free

Target audience

  • The service is available for all customers

Resources

15_Submit Suggestions.pdf

Service category

Individual services

Sub service category

Individual services (general)

Main service

Customer Care

Service code

110-49-001-000

Service classification

  • Government to customer
  • Government to business

Service type

Transactional

Sub service type

Variation

Number of transactions

0

Notes

Suggestions shall be related to the MOHAP scope of work

This service accepts documents authenticated with the UAE PASS Digital Seal.

Start service

Service completion duration

Normal suggestion: within 14 working days
Complex suggestion: within 30 working days

Service fees

  • Free

Average rating

0 from 0 users

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