Customer satisfaction with Smart Patient Portal App

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Measuring the Customer Satisfaction on the Smart Patient Portal & App.

The Ministry of Health and Prevention launched the Smart Patient Portal App through which the patient will be able to register appointments electronically and have access to his/her lab reports to follow up his records. The Ministry is keen on periodically updating and developing the portal to meet customer needs and aspirations.

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Through this consultation, the MOHAP team aims to capture observations and opinions of the audience & users about the application as well as to measure their response towards using the application, & how it can be developed to serve them better & guarantee their satisfaction & happiness.

The Ministry of Health and Prevention will keep capturing the observations and remarks of the audience, and forward them to the team concerned with the improvement and development of the application.

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