1. Our commitment to digital accessibility

At the Ministry of Health and Prevention, we are fully committed to ensuring that our digital platforms are accessible, inclusive, and user-friendly for everyone, including people of determination and senior citizens. This commitment aligns with the UAE’s National Policy for Digital Accessibility and supports the nation’s broader vision of a seamless digital environment for all members of society.

2. Accessibility standards

Platforms built with the UAE Design System are inherently aligned with WCAG 2.2 Level AA, offering enhanced accessibility by design.

3. Ongoing effort

We view accessibility as an ongoing commitment. Our websites and mobile applications are regularly tested and updated to enhance usability for all users. Through accessibility audits and user feedback, we continuously identify and remove barriers to ensure an inclusive and seamless digital experience.

4. Accessible features

Our platforms are designed with a wide range of features to ensure usability and inclusion for all users:

Text reader:

Converts on-screen text to speech, supporting users with visual impairments or reading difficulties.

Alternative text for Images:

Descriptive alt text is provided for all meaningful images to support screen reader users.

Adjustable font size:

Users can increase or decrease font size to enhance readability.

Keyboard navigation:

All content is fully accessible via keyboard, assisting users with motor impairments.

High-contrast mode:

Improves visibility of text and graphics for users with low vision.

Sign language translation:

Available for key services to support users with hearing impairments.

Speech recognition:

Enables voice control for select features, benefiting users with motor or cognitive disabilities.

Accessible forms:

Designed to work seamlessly with assistive technologies.

Video captions and transcripts:

Provided for video content to ensure accessibility for hearing impaired users.

Multi-language support:

Includes multiple spoken and sign languages to serve a diverse audience.

Accessible content formats:

Documents are offered in accessible formats (e.g., PDF, Word), with links to reader software when needed.

5. Continuous improvement

We are committed to improving accessibility through regular audits and testing of our digital platforms, incorporating user feedback, and updating features to align with evolving standards.

6. Limitations and Exceptions

Despite our efforts, some content or third-party integrations may not fully comply with accessibility standards. If you encounter issues, please contact us to request an alternative format or additional support.

7. Feedback and Support

We value your feedback. If you experience difficulties accessing our digital platforms or have suggestions for improvement, please reach out:

Email: info@mohap.gov.ae

Phone: 80011111

8. Compliance with Laws and Policies

We fully comply with all applicable UAE laws and regulations related to digital accessibility and follow the directives set by the Telecommunications and Digital Government Regulatory Authority (TDRA).

You can visit the following link to view the National Policy for Digital Accessibility.