The Ministry of Health and Prevention (MOHAP) revealed in a report issued by the Support Services sector, the achievements of the Ministry in the field of customer happiness. Customer happiness index reached 93 per cent. The percentage of digitalization of priority services was rated at 80 per cent, while some initiatives and projects contributed to improving and developing the efficiency of the government and customer-oriented services, saving more than AED 1 million annually.

In a first-of-its-kind initiative in the Middle East, the Ministry of Health and Prevention (MOHAP) in cooperation with Pfizer Gulf, has launched the ‘Naselkom’ initiative aimed at providing treatment services for rheumatology and arthritis using the telemedicine system. The initiative is part of MOHAP’s efforts in providing innovative treatment methods in line with the latest technological developments aimed at improving the delivery of healthcare. By ensuring a safer follow-up treatment plan and reducing the waiting period for patients, the new initiative contributes to the improvement of patient experience and benefit from care and specialized service, thereby ensuring patient happiness and satisfaction.

The Ministry of Health and Prevention (MOHAP) organized a Nursing Leadership, to announce a new strategic framework and operational plan for nursing and to enhance the attractiveness of the profession. The initiative, which is line with its Strategic Plan 2017-2021, was held in the presence of H.E. Dr. Yousif Mohammed Al Serkal, Assistant Undersecretary for the Hospitals Sector; Dr. Sumaya Mohammed Al- Balushi, Director of Nursing, strategic partners, managers, officials, and ministry employees.

The Ministry of Health and Prevention (MOHAP), represented by Sharjah Medical District, organized a scientific seminar on ‘New in Comprehensive Quality and International Accreditation of Health Establishments,’ in the presence of H.E Dr. Amin Hussein Al Amiri, Assistant Undersecretary for Public Health Policy and Licensing Sector and; Mohammed Abdullah Al Zarouni, Director of Sharjah Medical District; and in the presence of 350 medical and pharmaceutical staff. 

The Ministry of Health and Prevention (MOHAP) officially announced the successful completion of the field work, which included 150 scientists and researchers, as part of the National Health Survey approved by the World Health Organization (WHO) and in cooperation with the government entities in the country. The Survey was launched under the theme ‘My Health is a Priority’ in October 2017 across all emirates in the country. The field teams collected health data from 10,000 families including both residents and locals and achieved a response rate of 94 per cent. The results of the survey will be announced in the third quarter of 2018.

Under the “Leadership Development Program,” the Ministry of Health and Prevention hosted a workshop recently for Emirati nurses held under the patronage of H.E. Dr. Yousif Al Serkal, Assistant Undersecretary for the Hospitals Sector, at the Training and Development Center in Sharjah. Coinciding with the workshop was the renewal of license of 16 trainees during the event that also saw the attendance of Dr. Sumaya Mohammed Al Balushi, Director, Department of Nursing.