Public opinion on the services provided by the Ministry of Health and Prevention

Surveys results in English

Subject

Within its strategy of providing a comprehensive and integrated health care in innovative and sustainable ways, the Ministry of Health and Prevention (MOHAP) is keen to provide the best services to customers with a statement of the services’ terms, conditions, its steps and procedures as well as the places and departments responsible for it. This is to help customers in accessing the services and to complete their transactions with ease by providing them with all the accurate information about the services in order to achieve their happiness and satisfaction

Objectives

Through this consultation, the Ministry of Health and Prevention aims to measure public satisfaction with the services provided by the Ministry and to identify their opinions on the ease of completing the services and their development proposals for the provision of services, as part of the ministry's keenness to meet the needs and expectations of customers

Decision

The Ministry of Health and Prevention after mentoring all customer’s opinions and proposals, will improve and develop access to services and remedy the negative aspects and promote positive aspects to achieve the Ministry's objectives in reaching the highest rates of satisfaction and happiness of the clients