Ideating with the Public on Improving Public Health Service - Customer Councils (Quarter 2)

Closed

Open date: 1st May, 2023

Closure date: 30th Jun, 2023

The findings will be utilized as below:

The suggestions and improvements will be listed down for the action plan
Point out each suggestion and its responsible department
Follow up with the department regarding the action process
Reflect the customer's ideas into actions

About the Campaign

The customer councils are individual sessions that discuss pre-identified topics with the relevant stakeholders. The campaign aims to raise customers' opinions, ideas, and suggestions, to improve the ministry's services. This helps the ministry to get an idea of how the journey of customers is going and if they are facing issues with it.

Campaign Brief & Details

The customer council will be held in multiple sessions to discuss the following topics:

Registration for medical product
Local stores in the UAE
Health Professional Evaluation - New Graduates. (Students)
Health Professional Evaluation - New Graduates. (Students Affairs)
Issue of a License for a Healthcare Advertisement
Request for Price list of registered medicines

Instructions

The process of the customer council is as following:

View the user journey
View the channels of the journey process
Discuss the process itself (Easy, Hard, etc...)
Discuss customers' recommendations and suggestions
Conduct the service design and the improvement that needs to be added
Define the challenges and recommendations

Contact Information

For any inquiries kindly contact customer.council@mohap.gov.ae

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