Ministry of Health and Prevention Focus Group Series 2.0 - First Quarter
Improving the services of the Ministry of Health and Prevention based on customer feedback and recommendations identified through conducted focus groups, which contributed to supporting the service improvement process and enhancing the efficiency of service delivery.
- 88% reduction in the time required to obtain services
- 50% reduction in the required documents
- 50% reduction in the number of steps
An initiative designed to expedite the improvement of the most frequently used and highly impactful services on customer experience within a 90-day period. Customer feedback is gathered through interactive focus group sessions via the Teams app, with the participation of 30 to 60 customers
Target Group
Health Professionals
Decision Making
The decision-making process for the improvements to be implemented is based on the customer input from focus group sessions and leadership directives, ensuring alignment with the UAE's strategic direction in service development. For example, the Zero Government Bureaucracy (ZGB) Program.
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