Ministry of Health and Prevention Focus Group Series 2.0 - Third Quarter

Closed

Open date: 1st Jun, 2025

Closure date: 31st Aug, 2025

Objective

An initiative designed to expedite the improvement of the most frequently used and highly impactful services on customer experience within a 90-day period. Customer feedback is gathered through interactive focus group sessions via the Teams app, with the participation of 30 to 60 customers

Target Group

Health Professionals

Decision Making

The decision-making process for the improvements to be implemented is based on the customer input from focus group sessions and leadership directives, ensuring alignment with the UAE's strategic direction in service development. For example, the Zero Government Bureaucracy (ZGB) Program

Content is retrieved from Sharik

Comments (3)

Anonymous

23rd Jul, 2025

من المفيد إشراك شرائح متنوعة من مقدمي الرعاية الصحية مثل الممرضين، الصيادلة، والعاملين في الطوارئ للحصول على رؤى أشمل تعكس تجارب ميدانية مختلفة

Anonymous

20th Jul, 2025

It is recommended to ensure a diverse group of healthcare professionals is invited to the focus groups (by specialty, region, experience level), to better reflect the broader user base.

Anonymous

12th Jul, 2025

I suggest dedicating a session in each round to evaluate the actual impact of previous changes, which would enhance decision-making and provide continuous feedback.

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