The Ministry of Health and Prevention Partners Council for Service Design

Objective

Engaging partners and customers in discussing the impact of implemented improvements on health licensing services provided by the Ministry to healthcare professionals and healthcare facilities, as part of the service re-engineering project. This includes reviewing the updated customer journey for each segment and its impact on simplifying procedures, reducing service delivery time, and enhancing overall service performance.

Decision-Making

Assessing the impact of improvements on the customer journey, process efficiency, and service delivery time.

Identifying opportunities for future enhancement and development based on customer input, the customer journey, and operational impact.

Capturing recommendations that support continuous improvement and enhance service delivery efficiency.