The Ministry of Health and Prevention Lab for Empowering People of Determination in Eliminating Bureaucracy

Objective:

Conducting a series of tests within the User Experience Lab for People of Determination to support the elimination of bureaucracy, by removing unnecessary requirements and conditions, and delivering a simple and fast customer experience.

Target Audience:

People of Determination among the Ministry of Health and Prevention's customers

Decision-Making:
Empowering People of Determination and actively engaging them in the participatory design of services and user interfaces on the website and mobile app.