In line with the Ministry of Health and prevention commitment to listening to its customers and providing a seamless, fast, and exceptional customer journey, a series of Cocreation activities have been conducted aiming to engage customers, business owners, and strategic partners in the design improvement and development of services and delivery channels by gathering the opinions, preferences, suggestions, and feedback from the customers and partners to ensure a continuous improvement in the quality and efficiency of the services provided.

Co-Creation & Customer councils objectives:

• Engaging customers, business owners, and strategic partners in designing and improving services efficiency
• Listening to customers feedback to enhance the services and simplify thecustomers’ journey
• Design highly efficient correspond to customers preferences and exceed their expectations