The Customer Experience Team category recognizes organizations with dedicated teams responsible for delivering exceptional customer experiences. Judges will look for entries that have an organized and effective customer experience team, demonstrate a clear understanding of customer needs, and measurable results. Key factors judges will consider include:

The effectiveness of the customer experience team in meeting customer needs and enhancing their experience.

The level of innovation and creativity demonstrated by the team.

The quality of customer service provided by the team.

The measurable impact of the team on customer satisfaction, loyalty, and retention.

The sustainability and scalability of the team.