The Artificial Intelligence Office (AI Office) under the Information Technology Department at the Ministry of Health and Prevention is dedicated to driving digital transformation in the healthcare sector by accelerating the adoption of AI technologies. The office aims to enhance the efficiency of healthcare services, in line with the UAE's vision to leverage advanced technology and achieve the goals of the Zero Government Bureaucracy Programme. The office also enables various departments and teams to use AI tools to improve performance and support data-driven decision-making.

AI Office Objectives

The AI Office was established to achieve several key objectives, most notably:

• Establishing a culture of innovation within the healthcare system to provide sustainable healthcare services.
• Improving customer experience through the adoption of smart solutions.
• Enhancing operational efficiency through automation and predictive analytics.
• Ensuring the ethical and responsible use of artificial intelligence.
• Empowering national cadres through training and capacity building in the field of artificial intelligence.

Focus Areas

The AI Office focuses on several vital areas that drive major improvements in the healthcare sector, including:

• Building smart and analytical dashboards.
• Developing predictive models to support decision-making.
• Utilizing artificial intelligence to automate routine processes.
• Developing interactive tools such as chatbots.

Key Digital Transformation Projects

The AI Office, in close collaboration with departments across the Ministry of Health and Prevention, is leading a series of innovative projects aimed at improving healthcare services and advancing digital transformation. Key projects include:

• Health Crisis Management Smart Dashboard: Provides advanced analytics for effective decision-making during health crises, contributing to efficient resource allocation and enhanced response speed.
• "Hayat" Organ Donation System: An advanced dashboard that tracks organ donations, enhancing transparency and saving more lives.
• “Wafed” Fraud Detection Tool: An AI-powered solution designed to detect forged health certificates, helping to ensure the integrity and safety of the healthcare workforce.
• Engineering Plan Review System: An AI-powered system that streamlines the review and approval of healthcare facility engineering plans, accelerating processes and ensuring compliance with health and safety standards.
• Employee Chabot: An AI-powered tool that streamlines task execution and delivers instant, accurate responses to employee inquiries.
• Smart Predictive Model for Births, Deaths, and Morbidity: Supports effective health planning based on demographic data.

Tools and Platforms

The AI Office leverages advanced technologies and platforms to analyse data and develop intelligent solutions that enhance performance and elevate the quality of healthcare services.

• NLP
• Gen AI
• Computer Vision
• SAS Viya

Looking Ahead: A Smarter Healthcare Future
The AI Office at the Ministry of Health and Prevention is shaping a promising future driven by intelligent digital solutions that aim to significantly enhance the healthcare system. Upcoming plans include:

• Launching new AI-powered initiatives
• Expanding the use of smart models across departments
• Delivering specialised workshops and training for healthcare and administrative staff