Customer council for approval of sick leaves and medical reports
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Share Start: 12 Oct 2023
Objective: To inhance and tailor the service to meet the specific needs of customers.

Opinions, Suggestions and recommendations.
- Repeated payment of fees due to customers’ dispersion in knowing which entities must be certified and approved, which leads to challenges in the customer’s journey to complete accreditation and certification (lack of information about the service)
- The method of responding to the customer is not clear (regarding rejection or approval)
- The approval of companion licenses in other official bodies (such as the Ministry of Foreign Affairs and the State Embassy) is not compatible with the medical committee in the Ministry of Health - there is no coherence and integration between the Ministry of Health and the official government agencies concerned with the service.
- Providing a clear mechanism between government agencies (FAHR) and the medical committee to unify opinions regarding cases with the aim of integrating service between the two agencies
- Studying medical cases related to motherhood and children in the event that the son’s condition requires the continuous presence of the mother or guardian (flexibility of laws subject to the medical committee).
- Communicating with duplicate leave cases to determine the necessity of the case and flexibility in providing solutions to these cases, such as (remote work if possible).
- Communication between the private human resources of each entity with the higher committees (PMO) to facilitate employee cases. (Activating the role of human resources: studying the work environment, developing remedial solutions and submitting supportive recommendations to the employee).
- Reviewing the idea of merging the service in a bundle and
- There is no unified mechanism for applying for the service in the current situation.
- The committee’s delay in sending approval for accreditation to the employers’ human resources after deducting the employee’s vacations, which leads to a lack of consensus and credibility between the employee and human resources. (Difference in procedures between the entity, the employee and human resources).
For more information about the council, download the process summary here.