Purpose of the session

• An open conversation and safe space to share thoughts and complaints

• Detecting the pain points that customer's are facing

• A Chance for enhancement and improvement

• Focusing on customer's needs 

Participant Details

• Reem Najeeb / Female / PRO

• Amal Abdallah / Female / PRO

• Abdul Jaleel Al Rafaee  / male / PRO

• Mustafa radwan/ male / PRO

• Abdulali bin al faqer  / male / PRO

• Basheer Ali  / male / PRO

• Kenan AlShaaran / male / PRO

• Abdulrahman hussain/ male / PRO

Opinions, aspirations and suggestions

• Ensure that the affected person/complainant is interviewed personally by the Supreme Medical Committee or a doctor to diagnose the condition to ensure the rights of both parties.

• Transparency between the complaining customer and the Ministry to know the status of the request or complaint through the Track and Trace feature so that the customer is informed of the status of the complaint in cooperation with the Supreme Medical Committee.

• The appointments for emergency cases' sessions with the Supreme Committee are expedited and the symptoms are closely monitored and diagnosed before they disappear to ensure the validity of the complaint.

• Monitoring and raising awareness of facilities that do not adhere to standards and work principles (such as taking rapid tests: measuring blood pressure, detecting chronic diseases and the presence of any type of allergy to medications). Some clinics do not adhere to conducting these tests.