About this service
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries
Service process
-
The customer submits his/her inquiry through any of the available channels
-
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available
-
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days
-
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days
- 1
The customer submits his/her inquiry through any of the available channels
- 2
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available
- 3
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days
- 4
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days
Required documents
-
The required information includes:
-
Customer name
-
Customer contact number or email address
-
The inquiry details when using email, website, live chat or social media channels
-
Conditions and requirements
-
Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned
-
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service completion duration
MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 working days.
The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
Live Chat: immediate, providing the response if available.
Social Media Channels: immediate, providing the response if available.
Email: within 1 working days.
MOHAP Call Center: immediate, providing the response if available.
Customer Happiness Centers: immediate, providing the response if available.
Service fees
-
Free
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
SDGs Goals
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service category
Sub service category
Individual services (general)
Main service
Customer Care
Service code
110-49-003-000
Service classification
- Government to customer
- Government to business
Service type
Informational
Sub service type
Variation
Info graphics
Number of transactions
0
Notes
Inquiries must be related to the MOHAP scope of work
This service accepts documents authenticated with the UAE PASS Digital Seal.
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries
Main service
Customer Care
Service code
110-49-003-000
Service classification
- Government to customer
- Government to business
Service type
Informational
Service process
-
The customer submits his/her inquiry through any of the available channels
-
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available
-
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days
-
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days
- 1
The customer submits his/her inquiry through any of the available channels
- 2
If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available
- 3
If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days
- 4
If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days
Required documents
-
The required information includes:
-
Customer name
-
Customer contact number or email address
-
The inquiry details when using email, website, live chat or social media channels
-
Conditions and requirements
-
Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned
-
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
Service completion duration
MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 working days.
The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
Live Chat: immediate, providing the response if available.
Social Media Channels: immediate, providing the response if available.
Email: within 1 working days.
MOHAP Call Center: immediate, providing the response if available.
Customer Happiness Centers: immediate, providing the response if available.
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Service fees
-
Free
SDGs Goals
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