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About this service

This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to MOHAP's scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about MOHAP functions. The Ministry uses this service to reply to all such inquiries

Service process

  • The customer submits his/her inquiry through any of the available channels

  • If the inquiry is received through any of the direct channels (call center, service provision center or live chat), the reply will be made directly, providing the answer is available

  • If the answer is not available, the concerned department will be contacted to reply to the inquiry, and the customer then get the feedback within 2 working days

  • If the inquiry is received through other channels (website, e-mail or social media), the customer will receive the feedback within 2 working days

Required documents

  • The required information includes:

    • Customer name

    • Customer contact number or email address

    • The inquiry details when using email, website, live chat or social media channels

Conditions and requirements

  • Inquiries should be related to MOHAP's scope of work. In cases of inquiries outside of MOHAP's scope , the customer will be redirected to the entity concerned

  • MOHAP is committed to maintaining the confidentiality of information provided by customers

Service completion duration

MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 working days.
The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
Live Chat: immediate, providing the response if available.
Social Media Channels: immediate, providing the response if available.
Email: within 1 working days.
MOHAP Call Center: immediate, providing the response if available.
Customer Happiness Centers: immediate, providing the response if available.

Service fees

  • Free

Service channels

  • MOHAP website: www.mohap.gov.ae
  • MOHAP smart app

SDGs Goals

Service locations

Support

Payment channels

  • None - service is free

Target audience

  • The service is available for all customers

Resources

Service category

Individual services

Sub service category

Individual services (general)

Main service

Customer Care

Service code

110-49-003-000

Service classification

  • Government to customer
  • Government to business

Service type

Informational

Sub service type

Variation

Number of transactions

0

Notes

Inquiries must be related to the MOHAP scope of work

This service accepts documents authenticated with the UAE PASS Digital Seal.

Video tutorial of applying for this service

Video tutorial link

Start service

Service completion duration

MOHAP Website: within 2 working days.
MOHAP Smart Application: within 2 working days.
The UAEs Centralized Portal for your observations, suggestions and Inquires: within 2 working days.
Live Chat: immediate, providing the response if available.
Social Media Channels: immediate, providing the response if available.
Email: within 1 working days.
MOHAP Call Center: immediate, providing the response if available.
Customer Happiness Centers: immediate, providing the response if available.

Service fees

  • Free

Average rating

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