About this service
Service process
Required documents
The following information must be provided:
Customer name
Customer contact number or email address.
Complaint/feedback with all the details when using email, website, live chat or social media channels
Conditions and requirements
Complaints/feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Service fees
Free
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
SDGs Goals
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Payment channels
- None - service is free
Target audience
The service is available for all customers
Service category
Sub service category
Individual services (general)
Main service
Customer Care
Service code
110-49-002-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Sub service type
Variation
Info graphics
Number of transactions
0
Notes
Complaints/ feedback must be related to the MOHAP scope of work
This service accepts documents authenticated with the UAE PASS Digital Seal.
Main service
Customer Care
Service code
110-49-002-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Service process
Required documents
The following information must be provided:
Customer name
Customer contact number or email address.
Complaint/feedback with all the details when using email, website, live chat or social media channels
Conditions and requirements
Complaints/feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Payment channels
- None - service is free
Target audience
The service is available for all customers
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Service fees
Free
SDGs Goals
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