Customer Service – Submit Complaints and Feedback
About this service
Service process
The customer submits his/her complaint or feedback through one of the available channels
The concerned department will be determined and the adequacy of the information will be verified. If necessary, The complainant will be contacted for further details
The validity of the complaint will be ascertained and the customer will be notified of receipt of his/her complaint
The complaint will be evaluated and the complainant will be notified with the proposed solution
Should the solution be to the satisfaction of the customer, the complaint will be considered resolved. Appropriate short and long-term actions will be established to ensure that the same complaint will not be repeated
Should the complainant not be satisfied with the proposed solution, he/she may file an appeal and transfer it to the higher authorities at MOHAP
Required documents
The following information must be provided:
Customer name
Customer contact number or email address.
Complaint/feedback with all the details when using email, website, live chat or social media channels
Conditions and requirements
Complaints/feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Service fees
Free
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
SDGs goals
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Payment channels
- None - service is free
Target audience
The service is available for all customers
Service category
Sub service category
Individual services (general)
Main service
Customer Care
Service code
110-49-002-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Sub service type
Variation
Number of transactions
0
Notes
Complaints/ feedback must be related to the MOHAP scope of work
This service accepts documents authenticated with the UAE PASS Digital Seal.
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Service fees
Free
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