Goals

• To conduct a customer focus group for Complaints about private health facilities and their medical staff

• To gather insights on the current user experience for the services, identifying pain points and suggestions

Participant Details

• Mogibelrahman / Male 

• Dr.Garajm / Male 

• Jagadish Asmat / Male 

• Dr.Abdularhaman Saleem / Male 

• Faiza / Female

• MAHMOUD ABDELAZIZ / Male 

• Sheikh Mohammed Alo / Male 

• Bijisha / Female 

• Abdulla Adel Al Ali/ Male 

Pain Points

• Time taken to resolve a complaint was too long 

• Some major information was missed

• Guidance and support should be easily accessible

Recommendations

• To highlight important information that a user should not miss

• A MOHAP help desk at every medical center to be able to use services and file complaints right away with assistance