Purpose of the session

• To conduct a customer focus group for Licensing of a Doctor & Renewal of a License to Practice as a Doctor

• To gather insights on the current user experience for the services, identifying pain points and recommendations

Participant Details

• Anwar / Male / India

• Syed / Male / India

• Roxane / Female / Philippines

• Saleem / Male / India

• Remya / Female / India

• Analisa / Female / India

• Rajesh / Male / India

• Mukhtar / Male / India

• Sunil / Female / India

• Farah / Female / India 

• Sreejith / Male / India

• Ananthi / Female / India
   

Pain Points

• There are issues with the visa and work permit if applying for different branches within the same company.

• Difficulty in keeping track of licenses and expiry dates, leading to inefficiencies and potential lapses in compliance.

• It is hard to keep track of licenses and their renewal status.

Recommendations

• Visa and Labor card requirements can be removed as this process takes too long.

• Can introduce an excel summary report for staff licenses and their expiry status for the upcoming month. This summary could also mention license specialty and visiting details.

• There should be automated notification reminders for renewals.