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Share Start: 01 Jun 2025
Objective: As part of the 'Zero Government Bureaucracy' initiative, a UX lab test is conducted for people of determination to facilitate easy access to government services. The test focuses on eliminating unnecessary requirements and conditions, ensuring a seamless customer experience
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Objective
As part of the 'Zero Government Bureaucracy' initiative, a UX lab test is conducted for people of determination to facilitate easy access to government services. The test focuses on eliminating unnecessary requirements and conditions, ensuring a seamless customer experience
Target Group
People of Determination
Decision Making
Empowering people of determination and actively engaging them in the collaborative design of services