About this service
This service allows customers to submit their complaints and feedback on various topics related to the services provided by the MOHAP, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conduct. MOHAP assesses each complaint and takes the appropriate action
Service process
Required documents
-
The following information must be provided:
-
Customer name
-
Customer contact number or email address.
-
Complaint/feedback with all the details when using email, website, live chat or social media channels
-
Conditions and requirements
-
Complaints/feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned
-
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Service fees
-
Free
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
- Call Center: 80011111
- Customer Happiness Center
SDGs Goals
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service category
Sub service category
Individual services (general)
Main service
Customer Care
Service code
110-49-002-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Sub service type
Variation
Info graphics
Number of transactions
0
Notes
Complaints/ feedback must be related to the MOHAP scope of work
This service accepts documents authenticated with the UAE PASS Digital Seal.
This service allows customers to submit their complaints and feedback on various topics related to the services provided by the MOHAP, staff, service provision methods, the work environment, etc. The complaints/feedback usually result from the failure to obtain a required service, non-compliance with the standards, or employee conduct. MOHAP assesses each complaint and takes the appropriate action
Main service
Customer Care
Service code
110-49-002-000
Service classification
- Government to customer
- Government to business
Service type
Transactional
Service process
Required documents
-
The following information must be provided:
-
Customer name
-
Customer contact number or email address.
-
Complaint/feedback with all the details when using email, website, live chat or social media channels
-
Conditions and requirements
-
Complaints/feedback must be related to the MOHAP scope of work. Complaints/feedback out of MOHAP's scope of work will not be answered and the customer will be directed to the entity concerned
-
MOHAP is committed to maintaining the confidentiality of information provided by customers
Service channels
- MOHAP website: www.mohap.gov.ae
- MOHAP smart app
- Call Center: 80011111
- Customer Happiness Center
Service completion duration
Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints: within 14 working days
Payment channels
- None - service is free
Target audience
-
The service is available for all customers
Service locations
- MOHAP Website: www.mohap.gov.ae
- MOHAP Smart App
- Email: info@mohap.gov.ae
Support
- Email: info@mohap.gov.ae
- Call Center: 80011111
Service fees
-
Free
SDGs Goals
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