Simplified services for a seamless customer experience.

The Ministry of Health and Prevention is committed to delivering high-quality, efficient, and customer-centric services that support the UAE’s vision for excellence in healthcare and government services. In alignment with the National Zero Bureaucracy Program, MOHAP has re-engineered a range of services to simplify procedures, remove redundancies, and enhance overall service efficiency.

As part of this initiative, selected pharmaceutical services have been updated to improve clarity, consistency, and ease of access for customers and stakeholders.
 

We have streamlined and enhanced services by:

  • Reducing procedural steps
  • Eliminating redundant requirements
  • Updating service names for greater clarity and accessibility
  • Improving service efficiency and enhancing customer journey

These enhancements are designed to ensure a faster, simpler, and more seamless service experience that are aligned with customers' expectations.

List of Services with Updated Names:

  • Licensing of a community or compounding pharmacy, whether independent or within a health Facility
    • Previously: Licensing of a Pharmaceutical Facility
  • Re-licensing of a community or compounding pharmacy, whether independent or within a health Facility
    • Previously: Re-licensing (Re-registration) of a Pharmaceutical Facility
  • Issuance or cancellation of an online community pharmacy permit
    • Previously: Issue / Cancel Online Pharmacy Permit
  • Permit for a community pharmacy to operate 24 hours a day
    • Previously: Issuance of a 24-Hour Pharmacy Work Permit
  • Issuance or cancellation of a home delivery permit for a community pharmacy
    • Previously: Issue / Cancel Pharmacy Home Delivery Permit
  • Amendment of a community or compounding pharmacy license, whether independent or within a healthcare facility
    • Previously: Amendment of a Pharmaceutical Facility License
  • Renewal of a license for a community or compounding pharmacy, whether independent or within a health facility
    • Previously: Renewal of a Pharmaceutical Facility License
  • Cancellation of a license for a community or compounding pharmacy, whether independent or within a health facility
    • Previously: Cancellation of a Pharmaceutical Facility License
  • Appeal against advertising violations by healthcare institutions and pharmacies
    • Previously: Appeal against Health Advertisement Violations
  • Complaints regarding private health facilities, pharmacies, and their medical staff
    • Previously: Complaints about Private Health and Pharmaceutical Facilities and Medical Staff
  • Appeal against decisions of the Health and Pharmaceutical Practices Oversight Committee
    • Previously: Appeal against Health and Pharmaceutical Practices Committee Decision regarding Violations
 

List of Updated Services:

  • Licensing of a community or compounding pharmacy, whether independent or within a health facility.
    (Previously: Licensing of a Pharmaceutical Facility)
    • Service Process
    • Required documents
    • Service fees
    • Service completion duration
  • Re-licensing of a community or compounding pharmacy, whether independent or within a health facility
    (Previously: Re-licensing (Re-registration) of a Pharmaceutical Facility)
    • Service Process
    • Required documents
    • Service fees
  • Issue or cancel an online community pharmacy permit.
    (Previously: Issue / Cancel Online Pharmacy Permit)
    • Service Process
    • Required documents
    • Service fees
  • Issuance or cancellation of a home delivery permit for a community pharmacy.
    (Previously: Issue / Cancel Pharmacy Home Delivery Permit)
    • Service Process
    • Required documents
    • Service fees
    • >Service completion duration
  • Amendment of a community or compounding pharmacy license, whether independent or within a health facility.
    (Previously: Amendment of a Pharmaceutical Facility License)
    • Conditions and requirements
  • Renewal of a license for a community or compounding pharmacy, whether independent or within a health facility
    (Previously: Renewal of a Pharmaceutical Facility License)
    • Service Process
    • Required documents
    • Service fees
  • Cancellation of a license for a community or compounding pharmacy, whether independent or within a health facility.
    (Previously: Cancellation of a Pharmaceutical Facility License)
    • Service Process

Frequently asked questions