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Start: 27 Jun 2023
Objective: To inhance and tailor the service to meet the specific needs of customers.
Council of Customers for Classification of a Product​
Opinions, Suggestions and recommendations.
  • Some customers complain about a malfunction in the checkout page, which prevents them from completing their application (OTPs aren't received to finalize the payment process).
  • Approach the Information Technology (IT) Department about system delays and slow transaction times during midday (specifically ​01:00-02:00 pm).
  • Consider customizing text message alerts about the application stages to ensure transparency between customers and service owners and ​to keep customers informed about the status of their applications.

 

For more information about the council, download the process summary here. 

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